FAQ | SGVBoutique

1. What kind of items do you sell?

We offer a curated selection of second-hand fashion alongside one-of-a-kind custom up-cycled clothing and necktie creations for women. These pieces are designed to reflect your unique style. Our inventory includes vintage finds, reimagined classics, and bespoke creations.

2. How do I place an order for a custom piece?

To order a custom piece, simply visit our "Custom Design " page, fill out the request form with your details and we'll get back to you with a design proposal and quote. Once you approve and payment is received, we’ll begin crafting your unique item.

3. How long does it take to receive a custom order?

Custom orders typically take 7-10 business days to complete, depending on the complexity of the design and current workload. We'll keep you updated throughout the process and notify you as soon as your item is ready to ship.

4. What is your return policy?

Due to the unique nature of our custom items, we do not offer refunds or exchanges on custom orders. Please refer to our Return Policy page for more details.

5. How do you ensure the quality of your custom pieces?

Each custom piece is handcrafted with meticulous attention to detail. We use sustainable materials and perform quality checks to ensure you receive a beautifully made garment piece.

6. Can I request a specific design for my custom order?

Absolutely! However, due to each design being hand made, there may be some variations.

7. How do I care for my custom clothing pieces?

Generally, we recommend hand washing or dry cleaning for best results.

8. Do you ship internationally?

No, not at this time.

9. How can I stay updated on new arrivals and special offers?

Sign up for our newsletter and follow us on social media to stay informed about new arrivals, special offers, and exclusive events. Be the first to know about our latest collections and exciting updates!